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Natalie Jester is a proactive student with superior skills in Marketing, Tourism, and Events. Eager to develop new skills and gain knowledge by securing practical experience through hard work and commitment to quality. Known for resourcefulness, leadership, organization, and best-in-class time management.

August 2017 - Present

Arizona State University

W. P. Carey School of Business   

Anticipated Graduation 2021

•    Bachelor of Science - Digital Marketing and Integrated Communications 
•    Bachelor of Arts - Business Tourism
•    New American University Scholar – Dean’s Award ($50,000), Bissel Pohl Scholarship ($900)
•    Leaders Academy (Top 15% of W. P. Carey Students)
•    Tourism Student Association, American Marking Association, Student Alumni Association 


Marriott International

April 2019 - Present

Spa Services Expert



Events & Concierge Intern (2020)

Operations Intern (2019)

St. Regis Aspen Resort

  • Provided elevated customer service to luxury clientele

  • Prepared guests for their upcoming appointments through phone and email communication

  • Upsold guests through treatment add-ons/upgrades and retail purchases

  • Assisted guests upon arrival and anticipated their needs throughout the check-in, pre and post-treatment amenity usage and checkout processes.

Renaissance Orlando at SeaWorld®

Internship program canceled due to the COVID-19 pandemic

Courtyard by Marriott Philadelphia

  • Oversaw fast-paced front desk operations with as many as 255 nightly guests while using quick response and dynamic service skills to build relationships with guests, improving customer retention rate.

  • Demonstrated technical expertise in the areas of front desk, bistro restaurant operations, bartending, barista, laundry, basic engineering, and housekeeping.

  • Booked groups for weddings, conferences, and other events, providing best available room rates.

  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

ASU Dancing Devils

September 2017 - Present

President - Current

Marketing Director -


  • Oversaw day-to-day operations of a college dance team of 25 dancers while maintaining active membership and Implemented team administrator program where dancers had individual team roles.

  • Maintained a budget of over $10,000 and made decisions regarding how and when to allocate funds.

  • Choreographed a variety of original dance routines for different performances

  • Arranged team travel accommodations for annual performance in Walt Disney World including, budget, flights, lodging, food & beverage accommodations, itinerary, and theme park tickets

  • Monitored analytics and insight data and made adjustments to social campaigns to improve marketing strategy.

  • Curated aesthetically pleasing promotional content to increase engagement, recognition, and growth across Instagram, Facebook, Twitter, and YouTube.

  • Promoted outreach to potential partners through social media communication.

University Housing at Arizona State

March 2018 - November 2020

Lead Community Assistant

  • Provided swift and thoughtful emergency support in line with campus crisis protocols with the ability make quick decisions and solve problems efficiently.

  • Developed programs on diversity, team building, personal development, relationships, security, and academic performance.

  • Managed administrative tasks including duty scheduling, incident reports, maintenance requests, and room transfers and led weekly staff meetings addressing resident needs, protocol updates and staff concerns.

  • Conducted tours, orientation and educational sessions for residents and families.

Palmer Executive Ticket 

Jan 2020 - May 2020

Campaign Manager

(2020 Executive Ticket Elections)

  • Created and implemented a comprehensive marketing plan highlighting goals, strategies, and plans of the Presidential elect through the curation of promotional content that led to winning the election.

  • Participated in press conferences, town halls, and debates surrounding student issues and candidate solutions

  • Engaged the student body through, Wix website design, merchandise, photo, and video shoots, email marketing on Mail Chimp, promotional ad campaigns, and graphic design curations on Canva - while submitting expense reports and staying in compliance with elections guidelines. 

W. P. Carey School of Business

March 2019 - Present

WPC 101 Facilitator

  • Taught a for credit required course to first-year students on professional success and introduction to the W. P. Carey School of Business by constructing a curriculum of tailored learning activities based on student strengths and weaknesses.

  • Provided support to first-year students with resources and professional advising during their transition to college.

  • Designed lesson plans, lead meaningful discussions, and graded assignments while giving constructive feedback on assignments, exams, group work, and presentations.

Toscana Ristorante 

July 2016 - July 2017

Fine Dining Hostess

  • Managed in-person and telephone guest inquiries, take-out orders, customer service requests, and reservation bookings.

  • Planned and executed guest parties by organizing menus, spaces, and special requests.

  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

  • Worked both alone and as a team alongside other hostesses cooperatively as well as trained new employees through shadowing.


  • Graphic and Web Design

  • Business Storytelling and Branding

  • Budgeting and Allocation

  • Mastery of Microsoft Office programs

  • Adobe Creative Cloud Certification

  • Strategic Planning

  • Resourcefulness

  • Adaptability

  • Leadership

  • Problem Solving & Decision Making

  • Travel Coordination & Planning

  • Guest Experiences

  • Event Planning

Skills & Certifications:

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