April 2019 - Present

St. Regis Aspen Resort ​

• Provided elevated customer service to luxury clientele

• Prepared guests for their upcoming appointments through phone and email communication

• Upsold guests through treatment add-ons/upgrades and retail purchases

• Assisted guests upon arrival and anticipated their needs throughout the check-in, pre and post-treatment amenity usage and checkout processes.

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Renaissance Orlando at SeaWorld® ​

Internship program canceled due to the COVID-19 pandemic

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Courtyard by Marriott Philadelphia

• Oversaw fast-paced front desk operations with as many as 255 nightly guests while using quick response and dynamic service skills to build relationships with guests, improving customer retention rate.

• Demonstrated technical expertise in the areas of front desk, bistro restaurant operations, bartending, barista, laundry, basic engineering, and housekeeping.

• Booked groups for weddings, conferences, and other events, providing best available room rates.

• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

September 2017 - Present

• Oversaw day-to-day operations of a college dance team of 25 dancers while maintaining active membership and Implemented team administrator program where dancers had individual team roles.

• Maintained a budget of over $10,000 and made decisions regarding how and when to allocate funds.

• Choreographed a variety of original dance routines for different performances

• Arranged team travel accommodations for annual performance in Walt Disney World including, budget, flights, lodging, food & beverage accommodations, itinerary, and theme park tickets

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• Monitored analytics and insight data and made adjustments to social campaigns to improve marketing strategy.

• Curated aesthetically pleasing promotional content to increase engagement, recognition, and growth across Instagram, Facebook, Twitter, and YouTube.

• Promoted outreach to potential partners through social media communication.

March 2018 - November 2020

• Provided swift and thoughtful emergency support in line with campus crisis protocols with the ability make quick decisions and solve problems efficiently.

• Developed programs on diversity, team building, personal development, relationships, security, and academic performance.

• Managed administrative tasks including duty scheduling, incident reports, maintenance requests, and room transfers and led weekly staff meetings addressing resident needs, protocol updates and staff concerns.

• Conducted tours, orientation and educational sessions for residents and families.

Jan 2020 - May 2020

• Created and implemented a comprehensive marketing plan highlighting goals, strategies, and plans of the Presidential elect through the curation of promotional content that led to winning the election.

• Participated in press conferences, town halls, and debates surrounding student issues and candidate solutions

• Engaged the student body through, Wix website design, merchandise, photo, and video shoots, email marketing on Mail Chimp, promotional ad campaigns, and graphic design curations on Canva - while submitting expense reports and staying in compliance with elections guidelines. 

March 2019 - Present

• Taught a for credit required course to first-year students on professional success and introduction to the W. P. Carey School of Business by constructing a curriculum of tailored learning activities based on student strengths and weaknesses.

• Provided support to first-year students with resources and professional advising during their transition to college.

• Designed lesson plans, lead meaningful discussions, and graded assignments while giving constructive feedback on assignments, exams, group work, and presentations.

July 2016 - July 2017

• Managed in-person and telephone guest inquiries, take-out orders, customer service requests, and reservation bookings.

• Planned and executed guest parties by organizing menus, spaces, and special requests.

• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.

• Worked both alone and as a team alongside other hostesses cooperatively as well as trained new employees through shadowing.